At The Floor House, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use and safeguard your information in accordance with the Australian Privacy Principles (APPs) and relevant privacy laws.
Information We Collect
We may collect personal information such as your name, contact details, address, and any information you provide when making an enquiry, requesting a quote, placing an order or interacting with our website.
How We Use Your Information
Your information is used to:
– Respond to enquiries and provide quotes
– Process orders and organise deliveries or installations
– Communicate with you about your purchase
– Improve our services and website
– Meet legal or regulatory requirements
We do not sell or trade your personal information to third parties.
Sharing Information
We may share your information with trusted suppliers, installers or service providers when necessary to fulfil your order or enquiry. These parties are required to protect your information and use it only for the purpose provided.
Website & Cookies
Our website may use cookies or analytic tools to improve user experience and website performance. These tools do not identify individuals and you may disable cookies at any time through your browser settings.
Security
We take reasonable steps to protect your personal information from unauthorised access, misuse or loss. However, no online transmission can be guaranteed as completely secure.
Accessing or Updating Your Information
You may request access to, or correction of, the personal information we hold about you by contacting us directly.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact The Floor House and we will be happy to assist.