By accessing or using The Floor House website, you agree to the following Terms of Service. These terms apply to all visitors, customers and users of our website.
General Use
The information on our website is provided for general guidance only. While we aim to ensure accuracy, product availability, colours and specifications may vary. All purchases are subject to confirmation and final documentation.
Pricing & Orders
Prices listed on our website may change without notice. A quote or order is not considered final until confirmed by The Floor House. Installation availability, delivery times and product lead times may vary depending on supplier stock levels.
Product Information
Colours shown on digital devices may appear different in person. We recommend viewing physical samples before making a final decision. Product warranties and care instructions vary by manufacturer and can be provided upon request.
Limitation of Liability
The Floor House is not responsible for any loss or damage arising from:
– Incorrect installation performed by third-party installers not arranged through us
– Misuse, neglect or improper maintenance of flooring products
– External environmental factors beyond our control
Your rights under the Australian Consumer Law (ACL) remain unaffected.
Intellectual Property
All branding, content, images and materials on this website are the property of The Floor House or used under licence. They may not be copied, distributed or reproduced without permission.
Changes to Terms
The Floor House may update these Terms of Service at any time. By continuing to use the website, you accept any updated terms.
Contact Information
For questions regarding these Terms of Service, please contact The Floor House directly.